Frequently Asked Questions

Shipment

How long does shipping take?

Shipping typically takes 3-5 business days within Germany and 7-10 business days for international orders.

What shipping options do you offer?

We offer standard and express shipping. Costs vary depending on the delivery address.

Returns

Can I return an item?

Yes, you can return an item within 30 days of purchase. Please contact us before returning the item.

How does the return process work?

Contact us via email to discuss your return. Once approved, please return the item in its original packaging.

Product care

How do I care for my Angora products?

Although angora wool is one of the most valuable natural fibers, it is very easy to care for. Since wool has self-cleaning properties, the easiest way to care for your angora wool item is to hang or lay it out in clear, fresh air overnight. If this isn't sufficient, we recommend professional cleaning.

How do I care for my upcycled handbag?

Gently clean your handbag with a damp cloth. Avoid harsh cleaning agents and machine washing.

How do I care for my mala bracelet?

Keep your mala bracelet away from water and chemicals. Store it in a dry place when not wearing it.

Materials

What materials do you use in your products?

We use a variety of materials, including upcycled fabrics, wood, gemstones, and cowrie shells. Each product is unique and may contain different materials.

Are your products sustainable?

Yes, sustainability is important to us. We primarily use upcycled materials and pay attention to environmentally friendly production processes.

Orders

Can I cancel an order?

Orders can be canceled within 24 hours of purchase. Please contact us as soon as possible.

Do you offer personalized products?

Yes, we offer customization for certain items. Contact us for more information.